Get More Reviews and Listen To Your Customers Before They Vent on The Internet
When it comes to reputation online, specially in the restaurant industry, it is very important to know how your customers are experiencing eating at your place or from your place.
It is definitely not about deleting or blocking bad reviews, at the end of the day it is freedom of speech and we can not always be liked by everyone.
But, it is about getting a second chance to make a second first impression to your disappointed customers and possibly turn them on customers for life.
Some times, customers just want their opinion to be listened, and when some one from the restaurant like management or even the owner reach out to make things better for them, they will most likely change their mind and give you a second chance.